Community Resources

Medicaid

If you received a Medicaid Cancellation Letter on February 20, 2020, or after (due to an increase in income, for instance), your policy will not be canceled until the COVID-19 emergency is deemed to be over.

Rent Assistance
Call 211 to ask about local rent assistance programs.

https://www.211colorado.org/housing-and-shelter/

Apply for rent assistance at Colorado Peak

3/20 Governor Polis Rent Guidelines:

Governor Jared Polis signed Executive Order D 2020 012 addressing evictions, foreclosures, including the providing $3 million from the distaster emergency fund to Department of Housing to provide short term rental and mortgage assistance to low income households (<50% ami) economically impacted by COVID-19. DOH is working with its non-profit, local government and housing authority partners to stand up a program to get this assistance to low-income families and individuals across the state as quickly and efficiently as possible. Find more information and resources from the Department of Local Affairs: https://cdola.colorado.gov/

Governor Polis requested that municipal and county governments refrain from using law enforcement to carry out evictions or foreclosures against Colorado families unless there is a threat to public safety. He also encouraged banks, credit unions, and other financial institutions holding residential or commercial mortgages to follow the lead of the Federal Housing Finance Agency and halt foreclosures and related evictions that are due to income reductions because of the COVID-19 pandemic.

Governor Polis also requested that all property owners and landlords refrain from removing tenants or mobile home owners without cause or as a result of late rent payment or minor tenancy violations through April 30, unless public safety requires it. He also asked that all property owners and landlords refrain from imposing a fee for the late payment or nonpayment of rent through the end of April.

Further assistance is also provided by the Federal Stimulus package passed last week.

Utilities Assistance

Phone Bills: All incumbent providers have signed FCC pledge to not cut service off for 60 days

Denver Water: Suspended all scheduled water-shut-offs resulting from delinquent payment to ensure customers continue to have access to water. If a customer is concerned about being able to pay their water bill, contact Denver Water’s customer care team at 303-893-2444. Our team will work with each customer to evaluate applicable options, such as payment plans, waiving late fees, delaying water turn-offs, or connecting the customer with other resources such as TRUA (Temporary Rent and Utility Assistance).

XCEL ENERGY: Disconnections for nonpayment of gas service in Colorado has been halted. If customers are having trouble with their bills, https://co.my.xcelenergy.com/s/

T-Mobile: T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days. Soon T-Mobile will provide T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot/tethering service for the next 60 days. T-Mobile is working with our Lifeline partners to provide customers free extra data up to 5GB of data per month for the next 60 days. T-Mobile is offering free international calling for all current T-Mobile and Metro by T-Mobile customers to Level 3 impacted countries. Pledged not to terminate service to any residential or small business customers because of their inability to pay their bills.

Black Hill Energy: Temporarily suspending nonpayment disconnections for our customers. We offer various assistance options to our customers such as, payment arrangements, budget billing and medical extensions.

Xfinity WiFi Free for Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free. Here is a map of hotspots.We will not disconnect a customer's internet service or assess late fees if they contact us and let us know that they can't pay their bills during this period. New customers will receive 60 days of complimentary Internet Essentials service. For those with school-age students at home, we've created new educational collections for all grade levels.

Transportation Assistance

Community Oncology Alliance / CancerCare Patient Assistance Transportation Program: This new program offers complimentary, door-to-door transportation for patients with cancer needing help getting to and from medical appointments with their community oncology practice during the COVID-19 (novel coronavirus) pandemic. Transportation is provided by GroundLink, a leading national provider of transportation services. Contact our Carol's Wish Financial Navigators at 303-589-5075 or rachel@carolswish.org to get this service set up.